Returns & Store Credit Policy
Our Return Policy
At MELA & CO., we want you to love every purchase. If something isn't quite right, we're happy to help with a return that meets the guidelines below.
Full Refunds
Eligible items may be returned within 7 days of the original purchase date for a full refund to the original form of payment.
Store Credit
Items returned 8–21 days from the original purchase date are eligible for store credit only.
Return Requirements
To qualify for a refund or store credit, all of the following must apply:
- A valid receipt or proof of purchase showing the purchase date is required.
- Items must be unworn, unwashed, and in their original condition.
- All original tags must be attached.
- Items must be free of makeup, deodorant, perfume, pet hair, stains, odors, or any signs of wear.
MELA & CO. reserves the right to refuse any return that does not meet these requirements.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Gift cards
- Sale or clearance merchandise
- Accessories (including jewelry, hats, hair accessories, handbags, and belts)
- Bodysuits
- Intimates
- Swimwear
- Any item marked Final Sale
Store Credit Details
Store credit is issued in the form of a digital or physical store credit and may be used toward any future purchase. Store credit is non-transferable and cannot be redeemed for cash.
Questions?
If you have any questions about your return, we're always happy to help. Please contact us before returning your item, and our team will gladly assist you.
Thank you for shopping with MELA & CO. We truly appreciate your support and the opportunity to help you feel confident and beautiful in every piece you wear.